Don't you hate it when... - Page 2

PGH_Steeler · #16 06-07-2005, 11:40 AM

Quote:

Originally Posted by phantompenguin

I'm growing to hate the Volcano(Enterprise) @ Kennywood for one reason and one reason only.

Huss changed the minimum ride height from 46" to 54"

That's an 8" swing! And what's worse is that the park's website still has it as 46".

Know how many complaints I get per shift about "but they rode it last year!"

yeah i know what you mean. Just tell them, don't hate the messenger. Your just doing your job. I wonder why Huss changed it. Maybe kids were getting hurt or something on it. I hate when other team memebers don't do their jobs and not measure kids. Then when i measure them, and they are too short, their mom or dad says "They were just on it" Sometimes i think parents just say that to see if you will let them on. I just tell them, someone wasn't doing their job and i am, Your kid is too short to ride. They get all mad and storm off. That cracks me up. Or you get the parents that try to rush their kid pass you lol. People crack me up.

DisGardeVersal · #17 06-26-2005, 09:30 PM

BGW has the overhead markers, and if the bar passes too easily, people are not allowed to ride. Originally they just had each marker on the ground, standing straight up by itself, but they soon found the ground level was getting in the way, so now each height marker has its own special platform to measure kids on. No, I don't work there, but regardless of my age, I should be.

***Steven*** · #18 06-26-2005, 10:59 PM

When I worked at CP and Michigan's Adventure, if they seemed a shade off or a shade over the min height requirement with the height bar I suggested they go get officially measured. It sort of helps diffuse the situation a bit, and that way, I'm not exactly saying that the can't ride... but just telling them to get a 2nd opinion. When they are officially measured, they get the wristband indicating their min height requirement. When they have the wristband, I still "measure" them with the "candy cane", but I don't have to make a judgement call or take it a step further by using the height bar.

RollerNut · #19 11-12-2005, 07:42 PM

If a kid is too short and the parent argues, I say: "If you go to the Skytower, and get a (Blue/Purple/Green/Red/Orange) wristband, come back and I will let the child ride." We had one guest that insisted that my height stick was wrong, but one of the ops check it, and it was right. I think all guest should be required to get a wristband at the skytower, it would make my job easier.

PGH_Steeler · #20 11-12-2005, 08:00 PM

Quote:

Originally Posted by RollerNut

I think all guest should be required to get a wristband at the skytower, it would make my job easier.

thats not always a good thing.Cause sometimes kids would have a stamp on their hand from the height station saying they are 46inches and when i measure them, they are an inch too short. I think the people at the height station feels bad for some kids and just give them the stamp if they are close. Then that makes us look bad if one kid has a stamp and one kid doesn't and you let the kid on with the stamp knowing they are too short and the other kid can't get on. Sometimes if kids have stamps saying they are one height and they really aren't i tell them they can't ride. My supervisor said i can do that and if the parent has a problem, then take the parent to the supervisor.

RollerNut · #21 11-12-2005, 08:19 PM

If they have a wristband, we are told not to check them. The wristband is like a signiture, we don't question it unless they are very short. I am still getting used to our "tricks" for checking height without the the stick.

**Andrew P** · #22 11-12-2005, 08:43 PM

^Just carry a tape measure in case the guest insists your height stick is wrong. I know it sounds cheesy, but you can easily prove to them that the height stick is the length it is, I think it will be them that is embarassed.

Hector · #23 11-13-2005, 12:35 AM

^but then you get the stupid parents that say it's been rigged so their child can't ride. People are very stupid and I loved it when parents get mad and I refused to let their kid in, because they seriously argue like I'll feel sorry for them and endanger their kids life because they don't have anyone else to watch them.

At CP, we have Candy Canes (PVC pipe with the height color wrapped around it) and height stands at EVERY ride. Some rides don't have them at their entrance though, like some of the circulars, and that can cause problems. I loved when I was working Witch's Wheel (Huss Enterprise) and like phantompenguin said, they changed the height requirement in 2003 at CP, so I would always get the "But he rode last year!" and I would have to turn them away, fun times there. And the height stand AND candy cane are by controls, and since most of the time it's only one person running it, It makes for fun times when the queue is completely filled and you get a ton of kids you have to turn away even after making announcements EVERY ride cycle that "those under 54" will NOT be permitted to ride" (and I used a big emphasis on the no)

Dragster was always fun because you get the "But they rode every other ride in the park" (Which is not true if they're not tall enough for dragster) or "But they rode Millennium" (which has a 4" height difference not to mention VERY diferent seats that do make a big difference with those 4") good times there.

**Jimmy B** · #24 11-13-2005, 12:52 AM

If you work as a cashier at a grocery store or convenience store, and someone wishes to purchase tobacco or alcoholic products at your store, you know to always check their ID, regardless of how old they look, or whether they have purchased such products before.

That is exactly how it works when we check for height at a ride line. When anyone's height looks close enough to the limit, I will check their height period, even if they turn out to be tall enough. When anyone brings up that "They've rode it before" line on me and continues to talk to me about why I check every time, I simply refer to that perfect analogy I stated above. The ride operators have to see for themselves and get a visual confirmation if the height has been met, regardless if they have ridden before.

kbf2005 · #25 11-14-2005, 12:37 AM

at kno'tts we do but even then the parents yell and call us worthless humans my gm had to come over today and take care of a problem the later was going to the calico city hall to ask to speak to a big bosses he said" see you in five minutes"

**Andrew P** · #26 11-14-2005, 01:18 AM

^Care to edit that with punctuation and capital letters where need be? I could barely read that.

Slingshot57 · #27 12-03-2005, 11:07 PM

Quote:

Originally Posted by Tbakmtown2006

I asked her how long she has been coming to Hersheypark and she said 2 years. I said exactly I've been working here for almost 4 years, so shut up and leave. And to my surprise she left without saying anything else. I think I kinda caught her out of surprise with that comment and she had nothing else to say.

You said to a guest "shut up and leave"?

I don't care for people like you. You shouldn't ever treat a customer like that. I think you're pretty lucky that she didn't complain about what you said to her. I have a family friend that works at a local grocery store, and he did close to the exact same thing as you did, (he said rude and ignorant things to a guest) and people like you should be fired. If I was a guest and an employee talked to me like that, I would most certainly do something about it.

I know this is oversaid, but the customer is always right, unless rules come in to view.

Slingshot57 · #28 12-03-2005, 11:53 PM

Quote:

Originally Posted by Tbakmtown2006

"The customer is always right" when it comes down to safety. I dont think so. Say you let a child on a ride that is too small and they are killed or injured, your extuse would be that "the customer is always right". I think people like you be fired.

Didn't I say "The customer is always right, unless rules come into view"?

So I do respect the safety regulations and rules of a park, and I definitely wouldn't let a child ride thats too small, and I would not be fired.

Quote:

And for the record, I have had guest complaints and you what my supervisors said about how I handled it, "Good job". I was standing there argueing with this lady for 10 minutes, not to mention I had my entire queue line filled. I don't think she even would have known who to complain to considering she didnt even know what a ticket was to ride.

If your supervisor thinks saying "shutup" to a guest is a good job, then I guess they don't know any better either.

You failed to mention in the previous post that you were arguing with the lady for 10 minutes. If it went past around 2 minutes, you should always call over other people before you start telling her to shutup and leave. It's just plain rude.

**Andrew P** · #29 12-04-2005, 04:11 AM

This is in reply to Tbakmtown2006 who deleted his posts, but were quoted before such...and yeah.

I've heard of people wearing higher than normal or platform shoes to be "tall enough" to ride something they are too short for. But I would think in this case the girl should have been allowed to remove her boots, remeasured, and if she was under the height restriction, allowed to ride. Wouldn't it be the same way if the girl was too short for the ride, but wore heels in such a way that she was tall enough?

I know policies differ park to park, but here is Cedar Point's thing:

Quote:

For safety reasons, all of Cedar Point’s rides have been evaluated for needed requirements according to guest height. Cedar Point has clearly posted the height requirement at the entrance of each ride. Ride height requirement information is available at the Park Operations Office (near Kiddy Kingdom), Guest Services (far right-hand side of Main Entrance turnstiles), Town Hall in Frontier Town and Resort Entrance Gate. (Children may be “Officially” measured and receive a wristband if they meet height requirements at the Park Operations Office, Town Hall or Resort Entrance Gate. For the safety of your child, a standard play shoe which does not contribute excessively to the child’s height will be permitted. Platform shoes that increase the child’s height are not permitted. Cedar Point reserves the right to ask that shoes be removed to ensure that a child’s height is not being artificially enhanced or manipulated.)

I underlined the last few words as I think is the case in the post in question. Its not the retarded parent, but if you clearly saw that the height of the kid was that drastically changed, couldn't you have requested to measure her height in bare feet? And if she was still too tall, then that would have been that. Both her mom and her and you wouldn't have had to argue.

PGH_Steeler · #30 12-04-2005, 11:17 AM

we don't messure with their shoes off. Sometimes if they have sandles on they are too short and then they will just go and put some shoes on and they are tal enough. WE never ask to take their shoes off, that would take up too much time. We gotta keep the line moving. and if we did get to take their shoes off, half of the kids wouldn't be able to ride. cause most just make it.