08-05-2005, 12:03 AM
|  | Wooden Poster | | Join Date: Jul 2005 Location: southern cali. Age: 18
Posts: 141
| | | complaint letter
If you all remember my last thread, "My awesome trip to KBF" I mentioned many Ride breaks/Technical difficulties on the rides I went on. I sent a ocmplaint letter and this is what I got in return:
"What do you suppose they do about it?"
Dear Mr. *******,
I am sorry that you had a negative experience during your visit to Knott's
Berry Farm.
I would very much like to speak with you regarding your visit. Please e-mail me
a phone number and a convienent time to call so we can resolve your concern.
Thank you for taking the time to give me your feedback, as it is important to
me to know how we meet our guest's expectations.
I look forward to speaking with you.
Sincerely,
Joey Toyoshiba
Manager
Ride Operations
Knott's Berry Farm
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Please keep your head against the head rest. Hands and arms inside the train at all times. Prepare for launch
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08-05-2005, 12:09 AM
|  | mysql_fetch_array($title) ; | | Join Date: Aug 2001 Location: Orlando, Florida Age: 19
Posts: 952
| | | umm, yay?? |
08-05-2005, 12:14 AM
|  | Aren't I a stinker? :) | | Join Date: Jul 2001 Location: Kent, OH Age: 31
Posts: 10,666
| | | Nick, I think what Rawbert was expecting was a full refund for his ticket and for those at KBF to give shares of the park. I don't think he was expecting the normal form letter that all companies use to see if people are totally serious about their complaints, or if they complained on impulse.
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08-05-2005, 12:16 AM
| | mysql_fetch_array($title) ; | | Join Date: Aug 2001 Location: Orlando, Florida Age: 19
Posts: 952
| | | Well then robert, call them up and give them hell. Maybe you'll get to go again for free. |
08-05-2005, 12:18 AM
| | Wooden Poster | | Join Date: Jul 2005 Location: Ontario! Age: 23
Posts: 211
| | | Maybe they will offer a refund when they call you and discuss your complaint. I would also assume that that's what you wanted. Don't give up on it. I'm sure like previously mentioned, They're just trying to make sure you're serious. Let them give you a call. I'm sure they'll make it up to you in one way or another. |
08-05-2005, 12:19 AM
| | Wooden Poster | | Join Date: Jul 2005 Location: southern cali. Age: 18
Posts: 141
| | Quote: |
Originally Posted by Andrew Polcyn Nick, I think what Rawbert was expecting was a full refund for his ticket and for those at KBF to give shares of the park. I don't think he was expecting the normal form letter that all companies use to see if people are totally serious about their complaints, or if they complained on impulse. |
^suprisngly you thought wrong^.
I wasnt expecting anything whats 25$? Nothing I love KBF and just wanted to report the problems it was having that day I visited. Even if they offer my money back I wont take it back. I reply to that e-mail saying I didnt have an negative experience. I dont get why you would say that? I dont care anymore. Think what you want everyone. Im just a arrogant american who takes advantage of companies.
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Please keep your head against the head rest. Hands and arms inside the train at all times. Prepare for launch
*lights turn *red*yellow*GREEN* Xcelerate!
|
08-05-2005, 12:34 AM
|  | Minetrain Poster | | Join Date: Jul 2005 Age: 20
Posts: 58
| | | If your thread was entitled "my awesome trip to knotts" then why did you go and complain about it. If it was bad enough to complain then i don't see how it was an awesome trip.
__________________ price to enter most parks- around $40. Price of a snack - more than you paid to enter the park 16 rides on Kingda Ka- priceless |
08-05-2005, 12:40 AM
| | Wooden Poster | | Join Date: Jul 2005 Location: southern cali. Age: 18
Posts: 141
| | | Yes, Maybe some rides we went on were broken. I had an AWESOME trip and i didnt really ocmplain I simply let them know that the certain rides were down and to try not to do that again. It was an awesome trip because of my friends not the PARK. I love KBF and I let them know that there operating that day sucked.
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Please keep your head against the head rest. Hands and arms inside the train at all times. Prepare for launch
*lights turn *red*yellow*GREEN* Xcelerate!
|
08-05-2005, 01:57 AM
| | mysql_fetch_array($title) ; | | Join Date: Aug 2001 Location: Orlando, Florida Age: 19
Posts: 952
| | | Well they probably knew that, and alot of times they can't control the uptime of all attractions... employee's might not show up, computers might show errors, and stuff might just not work.
But ya, congratulations, you've managed to make a pointless thread, and also probably confused the guy who responded to your e-mail. |
08-05-2005, 04:16 PM
|  | "Stairway to Heaven" | | Join Date: May 2001 Location: Harwood Heights (SUBURBIA), IL Age: 30
Posts: 6,481
| | Quote: |
Originally Posted by rawbert_thrillz Yes, Maybe some rides we went on were broken. I had an AWESOME trip and i didnt really ocmplain I simply let them know that the certain rides were down and to try not to do that again. It was an awesome trip because of my friends not the PARK. I love KBF and I let them know that there operating that day sucked. | Why would you have to let them know some of their rides were having problems? I'm sure they're very aware as any park probably is on any problems or downtime a ride has. I don't see the point in writing them if you weren't looking for a refund or other compensation.
I especially love the part where you wrote "I simply let them know that the certain rides were down and to try not to do that again.". As opposed to them trying to have downtime on purpose, I guess.  do you really think it was neccessary to tell them that? What park is trying to have downtime? They all "try not to do that".
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I want to go to John's Park.
Last edited by coasterlove; 08-05-2005 at 04:19 PM..
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08-05-2005, 05:12 PM
| | Let gravity do the work. | | Join Date: May 2001 Location: Los Angeles, CA Age: 22
Posts: 7,455
| | | Yeah, I don't understand this. Complaint letters are usually reserved for extremely horrible operations, and to an extent where you want a refund because you had such a bad time. But you raved about how great of a time you had at the park (even if it was just 'cause you and your friends were havin' a good time) and you write a letter to complain about a few rides that were down during one day - and to say you did it to help the park improve operations? Newsbreak kid, breakdowns and downtime happens whether the park likes it or not. Rollercoasters and amusement rides are machines, they can and they will have problems sometime or another. |
08-05-2005, 05:15 PM
|  | New Mexico Rattler Poster | | Join Date: May 2001 Location: Mad River Township, Ohio Age: 25
Posts: 4,008
| | | You can't fault the park all the time when breakdowns happen, or operations are sometimes slow. Sometimes trains can't be put on the track, or the ride will have mechinical issues beyond the parks control. Welcome to life, not everything is made of gold.
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08-05-2005, 11:24 PM
| | Wooden Poster | | Join Date: Jul 2005 Location: southern cali. Age: 18
Posts: 141
| | | Hey anyways I was offered my full refund back for all 4 tickets or 4 free tickets to the park. I did not take any offers, I simply told them to be aware of those situations. Whta would you guys have done?
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Please keep your head against the head rest. Hands and arms inside the train at all times. Prepare for launch
*lights turn *red*yellow*GREEN* Xcelerate!
|
08-05-2005, 11:26 PM
| | Wooden Poster | | Join Date: Jul 2005 Location: southern cali. Age: 18
Posts: 141
| | | please close this thread. I will not post anymore, I can't tkae all this stuff anymore ok. Everyone is so rude and I hate it.
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Please keep your head against the head rest. Hands and arms inside the train at all times. Prepare for launch
*lights turn *red*yellow*GREEN* Xcelerate!
|
08-05-2005, 11:32 PM
|  | Turnpike War! | | Join Date: May 2001 Location: A suburb of Philadelphia in NJ Age: 27
Posts: 8,700
| | | I'm sorry they didn't give you a free coupon for Dippin' Dots. It's hot in SoCal.
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