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News: UPDATE: Timber Tower strands riders near the top

Posted at 7:44 AM EDT (1144 GMT)

Jun. 17th, 2007 -- Forty four guests were stranded on Dollywood's Timber Tower amusement ride Saturday night as the attraction was beginning its cycle.

According to sources, the passenger vehicle became stuck at the top of the tower, causing the ride's emergency safety system to engage. The passengers remained at the top of the tower for nearly three hours while waiting to be rescued.

While no one was hurt, the nearby Pigeon Forge and Sevierville Fire Departments were called in to help get the guests off the ride.

A spokesman for Dollywood noted that Timber Tower will remain closed pending an internal investigation.

Built at Dollywood in 2006, Timber Tower is a "Topple Tower" type ride, manufactured by the German company HUSS Maschinenfabrik. It is the first ride of its kind to be built within the United States.

Dollywood spokesman Pete Owens issued this release on Sunday...

First and foremost, Dollywood sincerely regrets the inconvenience and interruption of our guest’s day. At approximately 6:45 PM a safety system engaged on the Timber Tower locking it at its upper most point.

As per safety procedure, the Pigeon Forge Fire Department and the Sevierville Fire Department were called to assist in the removal of the passengers. The 38 riders who were inconvenienced were not injured.

Ride safety systems engaged properly and Dollywood’s Safety Plan was executed appropriately. Dollywood management met with the riders and their families to assess and satisfy their needs for food, clothing, lodging and transportation. The ride will remain closed until the incident is investigated by a third party.

For more, visit WBIR Nashville.

Edited and posted by Steven. Story updated June 17, 2007, 8:24pm EDT by Katie.

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Comments
Phil

Joined: Jun 2002
Posts: 9268

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Thats a long time to be stuck up there.

6/17/2007 7:59 AM
CHILLERLC1

Joined: May 2001
Posts: 8430

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I bet my butt would hurt from that. Will it be reopened by the end of the month?

6/17/2007 9:26 AM
tofattoride

Joined: Jun 2007
Posts: 336

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I hope the view is good!

6/17/2007 6:35 PM
Pcw

Joined: Apr 2003
Posts: 1801

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Three hours seems to be a bit long for an evacuation.

I thought these rides would have some manual back up override thingy that would be able to lower the ride in cases like this.

6/17/2007 8:01 PM
Dukeis#1

Joined: Jan 2004
Posts: 932

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Apparentley some riders were stuck on the ride for nearly 6 hours.

6/17/2007 9:08 PM
coasterb

Joined: Nov 2006
Posts: 182

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Is it 44 or 38? these news stories never add up!

6/18/2007 1:08 AM
Katie

Joined: Oct 2005
Posts: 2214

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On ride at the time was 38. The ride does seat 44. That was cleared up by Pete Owens.

6/18/2007 6:11 AM
Coaster_holic24

Joined: Dec 2006
Posts: 757

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I see it says they gave the riders food, clothing, and transportation. I hope they gave them free tickets to come back on another day when 3hrs of their day is not wasted.

6/18/2007 9:20 AM
Dollywood Pete

Joined: May 2006
Posts: 185

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Just a clarification for you all. We have been in contact with the 38 riders and their families since Saturday. I think all of you know that we consider our guests part of our family and we tried to take care of them as we would a family member. We provided whatever they needed. We sincerely regret that we took the time out of their evening and inconvenienced them. Be assured that they can come back whenever they would like this season to enjoy the parks.

As an additional clarification, the length of time in the process was because we were focused on the safety of each individual and followed the same safety protocol for each person as they were transferred from the ride. The first two were removed form the ride at the 3 1/2 hour mark but the process took longer for many. Safety is our only concern and we were ensuring their safety at every step.

6/18/2007 1:54 PM
jimhamblin

Joined: Oct 2006
Posts: 780

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It sound like the crew a Dollywood did an excellent job in handling a not so great situation. Hat off to you.

6/19/2007 12:24 PM
coasterdude28

Joined: Oct 2004
Posts: 3864

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Thanks for chiming in Pete. It does sound like you guys did a great job while keeping rider safety as your number one concern.

6/19/2007 5:16 PM


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